De-risking a risky business

Case study

How fuel giant Gilbarco became a leader in safety management by streamlining staff processes

With thousands of sites nationally, a significant component of Gilbarco’s operations is the maintenance of fuel dispensing equipment, which involves extremely hazardous working conditions.

Understandably, employee and public safety is paramount and strict protocols exist to ensure risks are always fully understood and effectively controlled. Failure to do so puts lives at risk.

That said, effectively minimising risk requires meticulous adherence to protocol, which is time consuming for both field and administration staff.

WPCG paradox

The pillar of safety protocols in the petroleum industry is the Workplace Clearance Group (WPCG) form. This is an industry standard risk assessment and control form that must be completed every time a contractor does work at a fuel dispensing location.

Prior to engaging Verified, the Gilbarco Admin team were required to manually process up to 6,000 paper-based WPCG forms every month across thousands of sites.

Much of their time was associated with reviewing these forms for accurate completion in order to confidently observe industry protocol and manage their risk. In addition to this, all copies of relevant WPCG forms need to be provided when invoicing each oil company, which takes a great deal of admin time to collate and deploy.

Recognising the growing cost implications of such strict adherence to protocol, Gilbarco needed a process that improved efficiencies. Critical to this was removing the temptation of cutting corners in the WPCG form.


After close analysis of the current process, Verified posed a unique solution to manage the WPCG workflow, which streamlined Gilbarco’s business process and neatly integrates into existing systems. Verified built Gilbarco’s WPCG form on a mobile-device agnostic webpage, allowing their technicians in the field to capture all job information remotely.

All task-specific information is automatically populated into the online form, reducing the amount of data entry errors. Verified’s servers work to validate whether critical data is accurately captured in the form, and does not allow a contractor to sign out of their job until 100% accuracy and completion is attained, and an electronic signature is captured.

Finally, electronic confirmation of completion is sent directly to the work management system and the completed WPCG form is generated into a PDF, allowing Gilbarco full web access to all data at any time.

Gilbarco: The leaders in safety management

The Verified solution has transformed Gilbarco by streamlining the entire process:

  • The online system is seeing over 6,000 forms submitted each month;
  • The time to complete each form has been cut by 10 minutes;
  • The streamlined back of house processing has removed multiple people from the process, enhancing staff productivity; and
  • All parties have access to data immediately, while ensuring it had been captured correctly due to the locked form format.

Are all of your contractors 100% compliant with your OH&S requirements?

Do you have complete visibility over your repairs and maintenance data?

The Verified team is always available for a discussion on how you can gain complete visibility and enforce strict adherence to any of your contractor management processes. Give us a call on 1300 133 950, or click here to book your demo of the Verified system and we’ll call you back as soon as possible.

Visitor Compliance
Find out why it is important to keep electronic records of all your visitors.
Contractor Compliance
Are you confident you know what your contractors are doing and what you are paying for?
Workplace Health And Safety
Can your processes manage the risk of hazards and respond immediately?
Contractor Performance
Nobody wants to pay for work not done. Are you on top of all your contractors?
Visitor Management
Track all your sites and all your visitors in real time.
Contractor Management
Track contractors in real time. Who is where, doing what, when.
Induction Management
Real-time data that can improve safety across your organisation.
Contractor Workflow
Proactive maintenance. Effective resource deployment.
Quote Management
Close the loop with one system.
Integration + Infrastructure
No capital outlay + we integrate with your existing systems.
Information We Help Verify
Find out what information we can help verify for your business. Giving you the answers across all sites.
Leader In Safety Management
This case study looks at safety management and
what can be achieved by streamlining staff process using Verified.
Facility Manager Was Liable
This case study demonstrates how the client used Verified data to reveal the facility manager was liable for loss of building, contents, profit, and damages.
Creating A Safer Workplace
This case study looks at how better workflow and induction management assists you to create a safer workplace.
Our Clients
See who we’ve helped gain complete visibility over their field data and lowered the cost of their repairs and maintenance processes.
Articles to further educate you on workplace safety, compliance and transparency throughout the workplace.
Meet The Team
Get to know the Verified team behind the data who share the same goal – to ensure you have complete visibility over your repairs and maintenance processes.
Our Experience
With over 18 years in the industry, Verified offer you complete transparency of your contractors and visitors across your property portfolio.
The team provide Help Desk direct phone support 6 days per week anywhere in Australia.
Contact Us
If you have questions we would love to hear from you. Let us show you how Verified can assist your organisation.